Booking conditions

Please remember you are entering a binding contract and there is no right to vary or cancel other than set out below. The following terms and conditions together with the information specified under „Payment information‟ and „How to book your holiday‟ (see website menu) constitute the basis of your contract. Please read this information carefully.

The Agency (or “we”, “us” and “our” in these booking conditions) acts only as an intermediary for the owners/managers of the properties featured on our website.

Reservations

Reservation can be made by e-mail or through our website. Directly after receiving the reservation you will be sent a confirmation invoice. After receipt of the, completely filled form, we will book the apartment/house and after we received your payment the booking is final.

The holiday price

The prices shown on this website are correct at time of edition. We reserve the right to amend prices during the year. Once you have booked your holiday the price will not change except as set out below. The price is payable in accordance with the booking procedures on our website. Property prices will not change after confirmation.

In the prices normal use of gas, water en electricity is included. In some houses/apartments the use of air conditioning and/or heating has locally to be separately paid to the owner. If this is the case, it will be clearly mentioned on the website.

Arrival and departure

The house you rented is normally available from 16.00 o'clock on the day the rental period starts and has to be left before 11.00 o'clock on the day the rental period ends. If this is a problem, because of your travelling itinerary, please contact us, we try to make an arrangement for you. Because the key of the apartment/holiday house will be handed over to you by the owner, we ask you to let us know your arrival time (see booking form).

Furnishings

All houses let by the agency, have private owners and their interiors have been designed after personal taste of the owners.

Pets

Pets are not allowed unless explicitly stated on the site.

Some owners do allow pets and ask an extra charge or down payment. Be advised that for cats and dogs a vaccination certificate might be required.

Facilities

Facilities like pool, terrace, furniture etc. are not to be used by others than the tenants.

Our commitments

1. We try to keep our information up to date by fitting in changes as soon as possible into our website. For interim changes of situations without our knowledge or fault, the agency is not liable.
2. The Agency can not be held responsible for any damages caused by the stay in the house/apartment suffered by the tenant or members of his party; the tenant safeguards the agency against claims concerning the above mentioned. Particularly the Agency, is not liable for disturbance in and around the holiday home/apartment, such as – but not exclusively – electric power failure, lack of water supply, technical trouble, unforeseen or unannounced building works near the holiday home/apartment, changes or works to the access- or main roads.
3. The Agency can only be held responsible for damages caused due to severe guilt or negligence of The Agency.
4. In all cases as described above and only if the agency can be held responsible for caused damage, all subsequent damage is excluded.  The liability of the agency is always restricted to a maximum of the total rental sum of the holiday home/apartment. 

Termination of the rental agreement

The Agency is always entitled to terminate the rental agreement immediately if the Tenant, after formal summons by the owner/manager, will not behave as a responsible tenant. Especially in case the tenant causes great hinder to the residential area.

Force majeure.

1. In case of force majeure, as well temporary as lasting, the agency is entitled to break the contract permanently or to suspend it temporarily.  The tenant will not be able to claim compliance and/or indemnification. Force majeure would be f.i. – but not exclusively – war or threat of war, threatened terrorist activity, molest, industrial dispute, civil unrest, boycott, severe disturbances in transport/communication, governmental measures, raw material shortages, adverse weather conditions, fire and all similar circumstances, the owner’s decease, divorce, unexpected sale of the holiday property.  Under which circumstances the agency can not be required in all fairness to fulfil partially or completely, its services.
2. When the force majeure occurs when the Tenant has only party been able to use the holiday home/apartment, the lease for the used period will be considered cancelled as well.

Your commitments

Deposit

On booking you must pay a deposit of 25 % based on the full rental amount of the property, unless booking within 2 months of departure, in which case you must pay the full cost at the time of booking.

The balance

You must pay the final balance of the holiday price not later than 2 months before your departure date. If you fail to pay, you will be in breach of your contract and the service providers concerned can cancel your booking. You will remain liable for the full cost of the cancelled services unless these can be resold or the service provider otherwise agrees. In the event of resale, you will receive an appropriate refund taking account of the monies received on any such resale and our reasonable administrative costs. In any event you will forfeit your deposit.

Cancellation by you

Cancellations have to be made in writing. When you cancel, you will remain liable in exactly the same manner as if you were to fail to pay the balance as set out above. It is imperative that you insure yourself against these expenses by taking cancellation insurance. We advice you strongly to take such an insurance.

When you cancel more than 4 weeks before the rental period, we will charge 25% of the rental sum. When cancelling 4 to 2 weeks before the start of the rental period, you’ll have to pay 80% of the rental sum. When you cancel within 2 weeks you have to pay 90% of the rental sum and when you cancel one week before arrival, you have to pay the complete amount.  

Transfer of booking to third party

Where you are prevented from proceeding with your holiday you may transfer your booking to a person who is a suitable consumer for the product. There will be an administration fee of € 50.

Rights and liability of the tenant.

1.     During his stay the Lessee is liable for the residence, its interior and for all other things belonging to the holiday residence. Any damage, done by the renter or fellow tenants, must instantly be reported and paid to the owner. Before you leave, the owner is allowed to check the residence.  The agency can't be held liable or responsible for damage caused by the tenants or others present in or near the residence which was rented.

2.     Apart from this contract the local legislation will also be applicable. Unless the law does not specify otherwise, all conditions of this contract will prevail.

3.     Unless specified otherwise, the tenant is supposed to meet the owner/manager at 16.00 hrs on the day of arrival. If your travel schedule does not allow this, please make other arrangements with the owner/manager.

4.     The Tenant needs to vacate the house before 11.00 hrs on the day of departure unless different arrangements have been made with the owner/manager.

5.     The Tenant is legally responsible for damages to the holiday home/apartment or the content, caused by him or his party. In case of damage, the tenant needs to notify the owner/manager immediately.  Repair costs/replacement costs have to be paid to the owner/manager immediately upon the first request.

6.     Final cleaning: the owners/manager of the houses/apartments takes care of the final house cleaning. For this you pay an amount of money, as mentioned in the description of the house/apartment. We expect you to tidy up the rooms, not to leave dirty dishes, to dispose of the garbage. The owner/manager is entitled to do a check at the moment you leave the house/apartment.  When the owner/manager finds one of the above mentioned terms is not met, he can charge the Tenant extra (cleaning) costs.

7.     The Tenant needs to use bed linen on the beds and is not entitled to use the beds without sheets.    In all houses blankets and/or continental quilts and pillows, sheets, covers, towels and tea-cloths are also available. Sometimes beach towels are provided also, please check website of the house/apartment.

Safety (breakage) deposit

1. The Tenant will need to pay a safety deposit of € 300, 00. This amount will be included in the initial invoice. When the breakage deposit is not paid, the contract will be dissolved.
2. We advise the Tenant to check the house for any breakage/damage upon arrival together with the owner/manager.
3. On the departure day an initial check made by the owner/manager and a more thorough check will be performed during the cleaning of the holiday home/apartment. Eventual costs because damages found will be deducted from your initial deposit. The money will be returned to you by bank transfer within 14 days after your departure.
4. We don’t accept responsibility for the payment and/or return of the safety deposit, neither for the deduction of any costs.

Problems during your holiday

If there are any problems with your contracted services during your holiday then you must follow this procedure:

a) Tell the property owner/manager as soon as possible and see to it that the representative has a written note of the problem.

b) Allow sufficient time for the representative and service provider to deal with the problem and bear in mind that this can take longer in some foreign countries.

c) Unfortunately some problems such as those arising from the climate (water shortage, storm damage etc) are beyond the control of service providers / us. Whilst we cannot be liable for these problems, we will do our best to help.

The requirements of the above procedure have legal force. If you do not follow the above procedure then we / the service providers will rely on that failure where any subsequent complaint is made or claim brought against us and/or any service provider. Wherever possible notify complaints or claims to us within 14 days of your return from holiday. An investigation whilst the facts are fresh may help us to achieve an early resolution.

Complaints

1.     The description and general impressions of the holiday home/apartment and its direct surrounding, also concerning provisions, furnishing and recreational possibilities, can have changed slightly before your arrival, also seasonal circumstances can be different from the situation as described on the website.

2.    The Tenant has a right to submit grievances to The Agency in a complaint. The Agency will handle your complaint adequately and as quickly as possible.

3.    The Tenant needs to enter a complaint, which already exists upon arrival or occurs during the stay, within 24 hrs to the owner/manager. The owner/manager will do his best to resolve the issue a.s.a.p. When an existing complaint is not solved by the owner/manager, the Tenant needs to make an official complaint by phone to The Agency within 48 hrs, to enable The Agency to solve the complaint locally. The complaint can be made on tel. nr. ………………

4.     You will always need to give The Agency he opportunity to find a suitable solution to the problem. An early departure from your holiday home/apartment or relocation to another holiday home/apartment, will exempt The Agency from all obligations for compensation.

5.     When a complaint, after deliberation with the owner/manager, could not be solved; the Tenant needs to send a complaint in writing to The Agency within 14 days after departure. When you fail to follow this procedure, The Agency will not follow up on your complaint. Otherwise The Agency will handle your complaint within 14 days and look for a solution conform the severity of the complaint.

Your responsibility

It is your responsibility to take good care of the property and its grounds and avoid causing nuisance to others. On behalf of service providers, we reserve the right to deduct costs from the security deposit to cover any damage, loss or unusual cleaning charges. If your conduct affects our relations with any service provider, we will hold you liable for any losses resulting.

Privacy 

The Agency will handle all private data according to the appropriate legislation.

Arbitration

If there are any disputes between you and The Agency relating to our obligations as set out in these booking conditions which we cannot resolve with you, you may refer the matter to a Court of Law.

Final stipulation.

1. In case of disagreement, only local legislation will be honoured.
2. Apart from this contract the local legislation will also be applicable. Unless the law does not specify otherwise, all conditions of this contract will prevail.
3. None of the parties is allowed to transfer their rights and obligations to a third party, unless otherwise stipulated in this contract.
4. When one of the stipulated items in this contract, is declared null and void by all parties involved, this needs to be clearly recorded in the contract.